Assurant® Device Care
Terms & Conditions
These terms and conditions (“Terms”) govern the Assurant® Device Care (“Program” or “Plan”) discounted smartphone repair services (“Repair(s)”) provided under the Plan. Please read them carefully. The Plan is provided as a benefit associated with your Assurant® Vehicle Care vehicle service contract (“VSC”) during the term of such VSC at no charge to you. If you have any questions about these Terms, please contact Us using the details below. The Plan is only available to individuals aged 18 or older.
1. WHO WE ARE & HOW TO CONTACT US
1.1. The Plan is provided and administered by Lorica, LLC (“We,” “Our,” and “Us”) and its authorized repair partners (“Service Providers”). All Repairs must be completed by Our Service Providers. A list of Service Providers is available at the following website: https://bit.ly/repairlocations.
1.2. You can contact Us or file a repair request by going to https://www.assurantprotection.com/auto or by calling Us at 1-833-923-0834.
1.3. If We or Our Service Providers have to contact you, We will telephone or email you using the contact details which you have provided to Us. If your contact details change you should let Us know immediately via the contact method above.
2. ELIGIBILITY REQUIREMENTS
2.1 Customers Only. The Plan is only available to the customer named on the VSC.
2.2 Limit One Device Per Customer. You can register only one active smartphone (“Device”) under this Plan at any given time. If you get a new Device, log in to the Assurant® Device Care portal at http://www.assurantprotection.com/auto (“Portal”) and complete Device Registration and Device Onboarding for your new Device.
2.3 Device Registration and Onboarding. Your Device must be registered with Us through the Portal (“Device Registration”). With the exception of having received a Repair Pledge under Section 7.1, your first registered Device is not required to undergo Our Device onboarding and diagnostics test (“Device Onboarding”) in the Portal. Any new Device must pass Device Onboarding before it can replace an old Device. You are eligible to access Repairs for your first Device as of the date you register such Device (“Device Registration Date”). If you get a new Device to replace an old Device, the new Device is eligible to access repairs as of the date such new Device passes Device Onboarding. DEVICES THAT DO NOT PASS DEVICE ONBOARDING ARE NOT ELIGIBLE TO RECEIVE REPAIRS UNDER THE PLAN.
2.4 Device Minimum Requirements. Not all Devices are eligible. As part of Device Registration, We will confirm your Device meets the minimum eligibility requirements, including, but not limited to, minimum system and functionality requirements.
2.5 Fraud Checks. You understand and agree that We have the right to perform screenings designed to identify fraud. If We identify fraud We may determine, in Our sole discretion, that you are not eligible for the Plan.
2.6 Termination. The Term of this Plan coincides with the term or your VSC. This Plan ends when your VSC ends, is terminated or cancelled. No refunds are provided in connection with this Plan at time of termination. Our Service Providers will complete any Repair scheduled or rescheduled prior to the termination of your VSC, but you will not be able to schedule or reschedule new Repairs after your VSC is terminated.
3. REPAIR TYPES AND REPAIR FEE
3.1 Repair Types and Number of Repairs. Our Plan entitles you to a total of two (2) of the following Repairs for your Device every calendar year while the Plan is in force for only $39 per Repair:
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Repairs
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Device Battery*
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Device Buttons
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Device Charging Ports
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Cracked Screen+
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*Battery maximum health capacity must be <75%.
+ Cracks to the back glass of a Device are not eligible for repair.
3.2 Discounted Repair Fee. This Plan entitles you to a discounted fee in the amount of $39 for any Repair (“Repair Fee”). Repair Fees are subject to tax if applicable. The Repair Fee is due at the time you schedule a Repair.
3.3 Repairs Reset. The number of available Repairs resets on January 1 of each calendar year while your VSC is in force. You may view the number of Repairs you have remaining by going to the Plan Overview under the Portal menu. Each Repair counts toward the calendar year in which it is scheduled and the Repair Fee is paid.
4. REPAIR SERVICES, SERVICE PROVIDER AVAILABILITY AND SCHEDULING
4.1 On-Demand and Drop-Off Repair Services. Our Service Providers are available to provide (i) “On-Demand” Repair concierge-style services where a technician will come to you to perform the Repair and (ii) “Drop-Off” Repair services where you can drop off your Device at Our Service Provider’s retail location. On-Demand Repairs may also be referred to in the Portal as “Concierge” Repairs.
4.2 Service Provider Availability. Availability of On-Demand and Drop-Off Repair varies by market, by Device type, and type of Repair, and you will be informed at the time you schedule your Repair of the options available to you.
4.2.1 On-Demand Hours of Operation. Where available, Our Service Providers will provide On-Demand Repairs Monday through Friday from 9AM to 6PM local time, excluding holidays, which may vary by Service Provider.
4.2.2 Drop-Off Repair Hours of Operation. The hours of operation for our retail Service Providers vary by location, including holidays. PLEASE CONFIRM SERVICE PROVIDER HOURS OF OPERATION BEFORE DROPPING OFF YOUR DEVICE.
4.2.3 Drop-Off Repair Services Repair Window. You will have a period of seven (7) Business Days from when you schedule your Repair to drop off your Device at Our Service Provider’s retail location (“Repair Window”). “Business Days” are Monday through Saturday, including holidays. If you schedule your request before 12:00PM, local time, your Repair Window begins on the same day you scheduled your Repair. If you schedule your request after 12:00PM, local time, your Repair Window begins the next calendar day after you schedule your Repair.
4.3 Scheduling Repairs. You can schedule Repairs by logging into www.devicecare.com/auto. A Repair must be scheduled within thirty (30) days of discovery of the issue or incident that necessitates the Repair.
4.4 Repair Service Cancellations. You may cancel a scheduled Repair as follows based on the type of Repair Service available:
4.4.1 Cancellation of On-Demand Repair Services. You may cancel or reschedule an On-Demand Repair Service up to three (3) hours before the scheduled time. If you cancel your Repair more than three (3) hours before your scheduled time, We will refund your Repair Fee. IF YOU FAIL TO BE AVAILABLE AT THE TIME OF THE SCHEDULED REPAIR, YOUR REQUEST FOR REPAIR WILL BE CANCELLED.
4.4.2 Cancellation of Drop-Off Repair Services. You may cancel or reschedule your Repair at any time during your Repair Window. If you cancel your Repair prior to the end of your Repair Window, We will refund your Repair Fee. IF YOU DO NOT DROP OFF YOUR DEVICE DURING THE REPAIR WINDOW, YOUR REQUEST FOR REPAIR WILL BE CANCELLED.
5. HOW OUR SERVICE PROVIDERS PERFORM REPAIRS
5.1 Our Service Providers perform Repairs using reasonable skill, diligence, due care and attention.
5.2 Estimated Timeframes. At the time of your scheduled Repair, Our Service Provider will provide an estimated timeframe for completion of the Repairs. While Our Service Providers will use reasonable efforts to meet that timeframe, it is only an estimate and neither We nor Our Service Providers are responsible to you for any delays which are outside of Our or Our Service Providers’ reasonable control (for example, a shortage of parts). If there is a risk of substantial delay We will contact you promptly to let you know. If you are unhappy with the delay you may choose to cancel or reschedule your Repair, and if you have already dropped off your Device to our Service Provider, you may retrieve your Device from Our Service Provider. Most On-Demand Repairs are completed on the same date and time of your scheduled Repair and usually take one (1) to two (2) hours to complete. Most Drop-Off Repairs are completed within two (2) hours. If the timeframe to complete a Drop-Off Repair exceeds seven (7) calendar days, you may collect your Device and We will refund your Repair Fee and, if your Repair is otherwise eligible, pay you the Repair Pledge.
5.3 Locks and Passcodes. If your Device has a passcode lock, you either need to disable it before Our Service Provider starts the Repair or you must remain in the store for Drop-Off Repairs.
5.4 Loss of Data. In the performance of Repairs, Our Service Provider may have to restore your Device to the Device manufacturer’s original factory settings. This may delete data and settings on your Device and result in loss of data. Where your Device has been unlocked for use on all networks, it can also result in the Device returning to locked status. Please ensure that any important data on your Device is backed up before Repairs are started and that you remove or protect any confidential data. Neither We nor Our Service Provider are responsible for loss of data on your Device or for any fees you must pay to unlock your Device following the Repair.
5.5 Device Manufacturer Warranty. If you choose to obtain a Repair while your Device is under the Device manufacturer’s warranty, Our Repair may void your Device manufacturer’s warranty. Therefore, We encourage you to first seek care under the Device manufacturer’s warranty.
5.6 Cracked Screen Repair. Following a Repair of a cracked screen, We do not guarantee that the screen will maintain water-proofing or water resistance.
5.7 Failure to Collect Device. For Drop-Off Repairs, any Device not collected within sixty calendar (60) days will be considered abandoned and may be disposed of in accordance with Our company policies, which are subject to change.
6. EXCLUSIONS AND LIMITATIONS
6.1 Our responsibility for Repairs is limited solely to the repair or replacement of the parts specified for the Plan Repair Types (see Repair Types). We disclaim all warranties, and have no responsibility, or liability for any repairs you may choose to receive from Our Service Provider outside of the scope of the Repairs under the Plan.
6.2 Devices that have been altered, defaced, or received modifications prohibited by the manufacturer, or Devices with a defaced or removed serial number or IMEI are not eligible for Repair under the Plan.
6.3 We will not Repair malfunctions or damage that existed prior to your Device Registration Date.
6.4 We do not cover malfunctions or damage caused by a virus or any other type of malware, nor are we responsible for any loss of data.
6.5 We do not guarantee that Our Service Providers can repair damage caused by power surge, exposure to environmental or weather conditions (including rust or corrosion), improper electrical/power supply, battery leakage, or liquid damage. Additional damage, such as water damage or other non-physical damage, may not be detected during the Service Provider’s initial visual inspection. If such damage is detected, your Device may be deemed unrepairable.
6.6 No Loaners. We do not provide you with a loaner device while your Device is being repaired.
6.7 No Replacements. We will not, under any circumstances, provide you with a replacement device.
7. REPAIR PLEDGE
7.1 Repair Pledge Limit of Liability. If Our Service Providers cannot fix your Device, We will, within twenty (20) business days of the date you were notified that your Device could not be repaired, refund your Repair Fee and provide you with the Repair Pledge amount of $150 for the inconvenience of having to find your own repair (“Repair Pledge”). Eligibility for the Repair Pledge is subject to some exclusions, and We will determine in Our sole discretion your eligibility to receive a Repair Pledge. After receiving a Repair Pledge, you must access the Portal to complete the Device Onboarding on your Device to maintain eligibility for further Repairs under the Plan. This requirement to complete Device Onboarding after you receive a Repair Pledge also applies to your first registered Device, which may not have been required to undergo Device Onboarding as part of its Registration.
7.2 Repair Pledge Exclusions. The Repair Pledge does not apply to Devices that are unrepairable due to damage or alterations described in Section 6 (Exclusions and Limitations) of these Terms. Additionally, the Repair Pledge does not apply if your Device is in need of a repair that is not included in the Repair Types for your Plan. If, in Our sole discretion, We conclude that your Device is unrepairable but not eligible for the Repair Pledge, We will still refund your Repair Fee within twenty (20) business days of the date you were notified that your Device could not be repaired.
8. ARBITRATION
8.1 You agree that any and all claims or disputes (whether in contract, tort or otherwise) relating to or arising out of these Terms, the Plan or Repair, including payment disputes, shall be resolved by confidential binding arbitration before a single arbitrator. All arbitrations shall be administered by the American Arbitration Association (“AAA”) in accordance with its Expedited Procedures of the Commercial Arbitration Rules of the AAA. You may obtain a copy of the AAA’s Rules by calling 1-800-778-7879. The arbitration shall be held at a location within the state in which the phone was repaired. This Contract shall be governed by the laws of the state or jurisdiction in which the arbitration is held without regard the conflicts of laws rules of that state or jurisdiction. Foreign laws do not apply. This provision is part of a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. §1, et seq. to. If any portion of this provision is deemed invalid or unenforceable, it shall not invalidate the remaining portions of this provision, except that in no event shall this provision be amended or construed to permit class arbitration or arbitration on behalf of any individual other than you. You understand and agree that because of this provision, neither you nor We shall have the right to go to court or to have a jury trial, or to participate as any member of a class of plaintiffs pertaining to any claim arising out of these Terms, Repair or the Plan.
9. Consequential Damages
9.1 YOU EXPRESSLY UNDERSTAND AND AGREE THAT NEITHER WE NOR OUR SERVICE PROVIDER SHALL BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, UNDER ANY CONTRACT, WARRANTY, NEGLIGENCE, TORT, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY, ARISING OUT OF OR RELATING TO THESE TERMS, THE PROGRAM OR ANY REPAIRS, INCLUDING BUT NOT LIMITED TO, (i) DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA, (ii) COVER, OR (iii) OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RESULTING FROM: (1) THE PERFORMANCE OF REPAIRS; (2) UNAUTHORIZED ACCESS TO OR THE LOSS, CORRUPTION OR ALTERATION OF YOUR CONTENT OR DATA; (3) OUR ACTIONS OR OMISSIONS IN RELIANCE UPON YOUR ACCOUNT INFORMATION AND ANY CHANGES THERETO OR NOTICES RECEIVED THEREFROM; (4) THE TERMINATION OF YOUR ACCOUNT IN ACCORDANCE WITH THESE TERMS; OR (5) ANY OTHER MATTER RELATING TO THE PROGRAM. IN NO EVENT SHALL THE TOTAL CUMULATIVE LIABILITY OF US AND OUR SERVICE PROVIDER TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF THESE TERMS OR OUR OR OUR SERVICE PROVIDER’S PERFORMANCE OF REPAIRS UNDER THE PROGRAM EXCEED AMOUNT OF THE REPAIR PLEDGE. NOTHING IN THESE TERMS IS INTENDED TO EXCLUDE OR LIMIT ANY CONDITION, WARRANTY, RIGHT OR LIABILITY WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, ONLY THOSE LIMITATIONS WHICH ARE LAWFUL IN YOUR JURISDICTION (IF ANY) WILL APPLY TO YOU AND OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
10. YOUR PERSONAL INFORMATION
10.1 In order for Our Service Providers, including Our affiliates, to provide the Repairs, we must provide them with certain information about you and your Device, including your name, contact details (such as phone number, address, email address), Device specifications, and other requested information. Our Privacy Policy at https://www.assurant.com/privacypolicy describes the collection and use of personal information with respect to the provision of Repairs.