Service Fee/ Deductible

If you switch your device to one that is classified in another tier, and as device depreciation adjustments are made, the monthly charge for your new tier will be reflected on your T-Mobile bill.

Claim limits apply. Refer to coverage documents for details. For customers who have changed their T-Mobile account number, any approved claims under the previous account number will continue to apply toward the limit. When you receive a replacement device, you’ll need to return your damaged/malfunctioning device to avoid being charged an Unrecovered Equipment Fee (nonreturn fee) equal to the retail price of the replacement device plus applicable shipping costs.

¹There’s a $5 processing fee for mechanical breakdown claim exchanges through T-Mobile. There’s no processing fee for eligible mechanical breakdown claims handled by the manufacturer. All BYOD mechanical breakdown exchanges must be handled by Assurant. There’s no processing fee for BYOD customers.

²Applies to Protection 360^™, Basic Device Protection, and Insurance Protection Plan (NY only) customers only. There's a $0 front screen repair and $29 back glass repair fee for eligible smartphones. This applies when and where service is provided through Assurant-authorized repair centers. Otherwise, we'll provide a replacement device and collect the appropriate all other accidental damage service fee/deductible based on device tier.

³Service fee applies to devices eligible for AppleCare Services.

For BYOD customers, T-Mobile-branded devices are automatically assigned to their correct tier (Tiers 1 - 6). Non-T-Mobile-branded devices are automatically assigned to the BYOD Tier 5.