Device Repair &
Replacements Made Easy

 

Device make/manufacturer, model, serial number and IMEI number.

Account holder contact information.

Details about what happened to your device.

Smart Phone Repair

Replace My Device

Once your claim is approved, we'll mail you a reconditioned replacement device of like type and quality.

When to expect your replacement device...

Claims approved on Delivery day
Monday - Thursday by 8pm ET Next Day
Friday by 8pm ET Following Monday
Saturday by 1pm ET Following Monday
Saturday & Sunday by 6pm ET Following Tuesday
* We may approve your claim instantly or it may take several days depending on the type of claim and as long as we've received all the information we need to process it. Holidays may impact shipping times.

File, continue, or track a claim
for your mobile device.