How can we help you?

Total Wireless device protection plans provide coverage for cracks, spills, even loss and theft, based on your plan. Plus, the freedom to choose your premium benefit with TWP+.

For only $5 for Total Wireless Protect (TWP) or $8 for Total Wireless Protect+ (TWP+), per month per device, you can rest assured that should the unexpected occur, you can avoid costly repairs or replacements, and get back up and running quickly.

Explore our plans in the program info page and get all the details you need, plus, check out the program brochure for more information.

Coverage automatically renews monthly unless cancelled by you or us.

Yes, claim limits vary depending on the type of incident and your selected coverage plan, and are subject to any rolling 12-month period starting on the date of the first repair or replacement. The maximum coverage per approved claim will be the lesser of the replacement value of the covered device or the purchase price of the claimed device, minus your deductible/service fee. Please review the Claim Limits table below and your coverage documents to see additional information on your specific claim limits per plan.

¹Available for select smartphones only. When and where repair service is available at an Assurant-Authorized repair center. Some devices are not eligible for back glass repair (e.g., iPhone 12, Samsung Flip, and Motorola RAZR). When repair service is not available, a replacement is available under Accidental Damage (All Other) for a $29 to $349 service fee, depending on your device tier.

Yes, once your claim is approved, a service fee/deductible (based on your device tier, type of claim, and selected coverage plan) will be collected from you by credit card, debit card, or eCheck. As your device depreciates, it may be classified under another tier, and your service fee/deductible would be adjusted accordingly.

Go to Service Fee/Deductible page to find your deductible/service fee based on your device tier and corresponding incident you’re filing a claim for.

Norton and LifeLock products are provided by Gen Digital Inc. Norton, Norton 360, and LifeLock trademarks are the property of Gen Digital, Inc. or its affiliates. See norton.com/sysreq for system requirements and compatibility.

Provider Information: Property insurance (for loss and theft coverage) is underwritten by American Bankers Insurance Company of Florida (NAIC 10111; Principal Address: P.O. Box 105689, Atlanta, GA 30348-5689; Jurisdiction: Washington, D.C., and all states in the United States; Domicile: FL) in all states. Coverage is provided under a Master Policy issued to Verizon Value, Inc. You will be the Certificate holder under this Insurance Policy for loss and theft coverage benefits. Verizon Value, Inc.: IA License # 3000914782, CA License #0M48654, 9700 NW 112th Ave, Miami, FL 33178; 1-866-663-3633. The Service Contract Obligor (for mechanical and electrical failure and accidental damage coverage) is Federal Warranty Service Corporation in all states, except in CA it is Sureway, Inc.; in FL it is United Service Protection, Inc.; in OK it is Assurant Service Protection, Inc. The address and phone number of each service contract provider is P.O. Box 105689, Atlanta, GA 30348-5689; 1-877-881-8578. These programs are administered by The Signal P/C License #103130 (GA); P/C License #0D79676 (CA); P.O. Box 47168, Atlanta, GA 30362; 1-877-881-8578. In OK, the Service Contract Administrator is The Signal, L.P. The Total Wireless Protect+ app is provided by The Signal. These companies operate under the trade name Assurant. For CA customers, the California Department of Insurance consumer hotline is 1-800-927-4357. For MD customers, the Maryland Department of Insurance consumer hotline is 1-800-492-6116. In UT, insurance coverage is provided under form number CDP20001P-0920. To request a sample of state-specific coverage documents prior to purchasing coverage, or for general program inquiries, please call 1-866-450-5185.

Trademarks and trade names are the property of their respective owners.