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File or Track a Claim
Continue filing saved claim
Device make/manufacturer, model, serial number and IMEI number.
Account holder contact information.
Details about what happened to your device.
Service Fee.
If your device is eligible for repair, you'll be able to schedule an appointment at a nearest repair location once your claim is approved.
Once your claim is approved, we'll mail you a reconditioned replacement device of like type and quality.
*Claim approval may be instant or may take several days depending on the type of claim and timely receipt of all documentation that is required for processing. Holidays may impact shipping times.
File, continue, or track a claimfor your mobile device.
Enter the phone number and date of incident for the device in which you'd like to file a claim.
Required field: Enter your email address
Required field: Enter your ZIP code from your claim
Date of Incident
Date of Incident is Required
Note: Once submitted, this date cannot be changed.
Required field: Serial Number of Claimed Device
Unfortunately, the serial number entered does not match our records. Please try again.
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